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Be Better Prepared for Unforeseen Delays with LiveAquaria®

Due to increased order volume, LiveAquaria® orders are taking longer than usual to fulfill and deliver. Please be assured that your order is in queue and will be shipped as soon as possible. The health and welfare of our suppliers, customers, employees, and animals are our highest priority.

Your patronage and patience during these unprecedented times is sincerely appreciated. We hope you and the aquatic life under your care stay safe. Thank you for your understanding.

Please view our revised shipping schedule HERE.

We hope you find ordering from LiveAquaria a pleasant experience.

  • Free Shipping for aquatic-life-only orders $149 & up
  • Free Shipping for aquarium-supplies-only orders $29 & up
Aquatic life and aquarium supply order totals are processed separately to qualify for Free Shipping ($149 & up and $29 & up respectively). Exclusions apply. See full details below.

*Please Note: At this time, we are temporarily suspending our Saturday Delivery option.



General Shipping Information for Aquatic Life


To ensure you receive the healthiest species available and to reduce the travel stress on your aquatic life, your order will be shipped direct to your door using our SigNature® Shipping System.

The day your order ships, you will receive an e-mail containing your item numbers and tracking number so you can make arrangements to sign for your order upon scheduled arrival.

A link to our online Step-by-Step Acclimation & Planting Guides is also included in your order shipment confirmation e-mail. Be sure to read our Step-by-Step Acclimation & Planting Guides in preparation for your new arrivals.

Please Note: Acclimation procedures must be followed for all new arrivals in order to be covered under our 14-Day “Arrive Alive, Stay Alive®” and 30-Day Guarantees.

Please Note: We cannot ship any aquatic life to Hawaii, APO addresses, Post Office Boxes, Puerto Rico, other U.S. Territories, or other countries. Aquatic life and aquarium supply order totals are processed separately to qualify for Free Shipping ($149 & up and $29 & up respectively). Exclusions apply. See full details below.


Day-By-Day Delivery Chart - All Aquatic Life

Please Note: Our shipping schedule has been modified due to COVID-19 delays. Please view our revised shipping schedule HERE.

See Aquarium Supplies shipping below.

Orders Placed by
9:30 a.m. CST on
Will be delivered on:
Fish, Corals, Inverts,
& Algae
Freshwater
& Pond Plants
Build Your Own
Reef Cleaner Packages
Monday Tuesday Wednesday** Wednesday
Tuesday Wednesday Thursday** Wednesday
Wednesday Thursday Friday** Thursday
Thursday Friday Wednesday** Friday
Friday Tuesday Wednesday** Wednesday*
Saturday Tuesday Wednesday** Wednesday
Sunday Tuesday Wednesday** Wednesday

Aquatic life and aquarium supply order totals are processed separately to qualify for Free Shipping ($149 & up and $29 & up respectively). Exclusions apply. See full details below.
** Unless you request Next Day Air service.

Shipping Policies & Rates
Shipping policies and rates are divided into 9 categories which ship from separate locations; you will receive separate order numbers for each shipping category. Shipping categories will be subtotaled separately during checkout as follows:

  1. Fish/Corals/Inverts/Algae/Saltwater Plants/Prebuilt Reef Cleaner Packages
  2. Diver's Den®/Coral Farm
  3. ORA®
  4. Build Your Own Reef Cleaner Packages
  5. Freshwater & Pond Plants
  6. Live Foods
  7. Frozen Foods
  8. Aquarium Supplies

All rates listed are for the contiguous 48 states. Alaska residents, please call for shipping options.

1. Fish, Corals, Invertebrates, Algae & Prebuilt Reef Cleaner Packages
Ships from California

    Minimum Order: N/A
    Standard Ship Method: Next Day Air

Standard Rate
Order Subtotal Next Day Air
Up to $148.99 $29.99
$149.00 and up FREE!*

* FREE SHIPPING Details: Orders over $149 of aquatic life ship Next Day Air for free. Excludes frozen food & aquarium supplies. Combined aquatic life orders over $149 will receive free Next Day Air shipping. Aquatic life and aquarium supply order totals are processed separately to qualify for Free Shipping ($149 & up and $29 & up respectively). Exclusions apply. Aquatic life orders are shipped using our SigNature® Shipping System which includes a single $9.99 Box Fee* applied once to your order total.

2. Diver's Den®/Coral Farm
Ships from Wisconsin

    Minimum Order: N/A
    Standard Ship Method: Next Day Air

Diver's Den®/Coral Farm-ONLY Order Rates Combined Order
Rates*
Standard Rate
Order Subtotal Next Day Air Any Shipping
Option
Up to $148.99 $29.99 $14.99
$149.00 and up FREE!** FREE!**

* Combine orders and SAVE! If your Diver's Den®/Coral Farm order also includes aquatic life in other shipping categories (excluding aquarium supplies, frozen foods & freshwater or pond plants), your Diver's Den®/Coral Farm shipment will only be charged an additional $14.99, regardless of method! If your total order includes items in the Aquacultured Corals/Diver's Den® category ONLY, standard shipping and handling rates will apply.

3. ORA®
Ships from Florida

    Minimum Order: N/A
    Standard Ship Method: Next Day Air

ORA®-ONLY Order Rates Combined Order
Rates*
Standard Rate
Order Subtotal Next Day Air Any Shipping
Option
Up to $148.99 $29.99 $14.99
$149.00 and up FREE!** FREE!**

* Combine orders and SAVE! If your ORA® order also includes aquatic life in other shipping categories (excluding aquarium supplies, frozen foods & freshwater or pond plants), your ORA® shipment will only be charged an additional $14.99, regardless of method! If your total order includes items in the ORA® category ONLY, standard shipping and handling rates will apply.

4. Build Your Own Reef Cleaner Packages*
Ships from California**

    Minimum Order: $75.00 (BYO)
    Standard Ship Method: Next Day Air

Standard Rate
Order Subtotal Next Day Air
BYO* ONLY:
$75 and up
FREE BYO*

*Shipping is free for the Build Your Own Package Deals over $75.00 only. Shipping charges will still be assessed to any other items ordered.
Aquatic life and aquarium supply order totals are processed separately to qualify for Free Shipping ($149 & up and $29 & up respectively). Exclusions apply. Aquatic life orders are shipped using our SigNature® Shipping System which includes a single $9.99 Box Fee* applied once to your order total.

**NEW Shipping Dates - Please refer to Day-By-Day Delivery Chart for specific delivery dates.

5. Freshwater & Pond Plants
Ships from Illinois

    Minimum Order: N/A
    Standard Ship Method: 2nd Day Air

Standard Rate Upgrade Options
(Where Available)
Order Subtotal 2nd Day Air Next Day Air
Up to $148.99 $15.99 $19.99
$149.00 and up FREE!* $4.00

*FREE SHIPPING Details: Orders over $149 in aquatic life orders ship 2nd Day Air for free. Excludes frozen food & aquarium supplies. Combined aquatic life orders over $149 will receive free 2nd Day Air shipping.
Please refer to the "Product Notes" on each plant's product page for a listing of any restricted states.
Aquatic life and aquarium supply order totals are processed separately to qualify for Free Shipping ($149 & up and $29 & up respectively). Exclusions apply.

6. Live Foods
Ships from Florida and Illinois

    Minimum Order: N/A
    Standard Ship Method: 2nd Day Air

Standard Rate Upgrade Options
(Where Available)
Order Subtotal 2nd Day Air Next Day Air
Up to $148.99 $15.99 $19.99
$149.00 and up FREE!* $4.00

*FREE SHIPPING Details: Orders over $149 in aquatic life ships 2nd Day Air for free. Excludes frozen food & aquarium supplies. Combined aquatic life orders over $149 will receive free 2nd Day Air shipping.
Aquatic life and aquarium supply order totals are processed separately to qualify for Free Shipping ($149 & up and $29 & up respectively). Exclusions apply. Aquatic life orders are shipped using our SigNature® Shipping System which includes a single $9.99 Box Fee* applied once to your order total.


Aquarium Supplies Shipping Information

7. Frozen Foods
Ships from Wisconsin. Orders placed after 12:00 pm CST are shipped next business day.
Minimum Order: N/A
Standard Ship Method: Next Day Air
Cost: $29.99

Please Note: Frozen Food orders are processed separately from other hard goods due to their special handling needs. Shipping charges will still be assessed to any other items ordered.

The $29.99 shipping and handling for Frozen Foods is a flat rate for as many frozen food items as you need. Orders are shipped Monday through Thursday. Rates are for the 48 connecting states only. Orders placed after 12:00 pm CST are shipped next business day.


8. Aquarium Supplies

Order Subtotal Economy Ground
(3-7 business days)
Standard Ground
(Up to 5 business days)
Expedited
(2-4 business days)
UPS 2nd Day Air®
(2 business days)
UPS Next Day Air®
(next business day)
UPS Next Day Air® Saturday**
where available by zip code)
$29* OR MORE FREE $5.99 $16.99 $9.99 $19.99 $27.98**
Under $29* $6.99 $12.98 $23.98 $16.98 $26.98 $34.97**

*FREE economy ground shipping on all orders $29 or more. A low flat rate charge of $6.99 will apply to orders under $29 (product total does not include applicable tax). FREE shipping and low flat rate shipping applies to economy ground shipping to 48 connecting states only. Additional shipping charges may apply for expedited and air shipments; all orders for Alaska and U.S. Territories require Air Delivery. Shipping to Hawaii is not available.

Tips on Preparing for New Arrivals
  • For the well-being of your aquatic life, we strongly encourage someone to be available at the time of delivery to prevent your new inhabitants from being exposed to the elements and extreme temperatures.
  • Read our Online Step-by-Step Acclimation & Planting Guides so you can have everything ready the day your new aquatic life arrives.
  • Review our "Compatibility Charts" to ensure your new arrival is welcome in its designated aquarium.
  • Greet your new arrival with a healthy aquarium by performing a water change, checking filter media, and examining the general condition of current inhabitants.
  • Test your Water Parameters! Water conditions should be as follows:
  • Parameter Marine Freshwater
    Ammonia 0.0 ppm 0.0 ppm
    Nitrites 0.0 ppm 0.0 ppm
    Nitrates 0.0 - 30 ppm 0.0 - 50 ppm
    pH 8.1 - 8.4 6.5 - 7.5
    (African Cichlids 7.8 - 8.5)
    Specific Gravity 1.021 - 1.025 N/A

  • Consider a quarantine tank for your new arrivals.
  • Read our article "Introducing New Fish into Your Aquarium."

Returns
The shipping container you receive will include a packing slip which contains the size and quantity of aquatic life that has been billed to your account. If this packing slip differs from what was received, please notify us by phone at (800-334-3699) or e-mail (CustomerService@LiveAquaria.com). This is not an invoice and does not contain pricing and billing info.

Because of the complex packaging procedures for all aquatic life and our primary concern for the health and well-being of all specimens we offer, we cannot accept any returns of any aquatic life. Please make your selections carefully.

See our full Returns Policy.

*Box Fee is non-refundable.

Revised April 23, 2020

DFS23
Contact us
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8:30 am - 5 pm CST
7 days a week

EMAIL US
CALL US
1-800-334-3699
8:30 am - 5:00 pm CST, Mon - Fri