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Aquatic Life Guarantee Claim Form

Our LiveAquaria® Arrive Alive, Stay Alive®, Risk-Free Guarantee covers the following:
  • Live Arrival Guarantee
    • Expert Only Aquatic Life and Live Foods
    • Claim Form to report loss must be submitted within the same day of delivery
  • 14-Day Guarantee
    • Fish, Plants, Corals, and Invertebrates
    • Claim Form to report loss must be submitted within the 14-day guarantee
  • 30-Day Guarantee
    • Live Aquaria® Certified Captive Grown Corals
    • Claim Form to report loss must be submitted within the 30-day guarantee

After signing for your package at the first delivery attempt and completing the acclimation process, if you experience a loss within the guarantee timeframe of your purchase, please follow the steps outlined below to receive a store credit for the purchase price of the reported loss.

To expedite the issuing of store credit for your reported losses, please complete all of the required fields within the form. A digital photo of the deceased specimen must be attached to qualify for our guarantee(s). Please photograph the specimen on a white background, under adequate lighting, and outside of the aquarium or shipping bag.

Please Note: When submitting a claim form to report loss from a Pack, please submit a separate claim form for each unique loss within the Pack.

*Indicates a required field

First Name *
  Last Name *
Phone *
Email *
Order Number (PO) *
  Item Number (numeric only)

Name of Specimen *
  Quantity *
Select Guarantee Type *
Upload Image *
We accept JPG, GIF, PNG and HEIC image formats.
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