Arrive Alive, Stay Alive®, Risk-Free GuaranteesLiveAquaria offers you the best shopping experience possible for quality aquarium supplies AND the finest selection of freshwater and marine fish, corals, live rock and sand, invertebrates and live plants. . . all at great prices! Our team takes extraordinary measures to ensure your order receives the best possible care until it arrives safely to your home. Aquatic Life GuaranteesWhen you order live fish or any aquatic life from LiveAquaria, your purchase is backed by our Live Arrival Guarantee, 7-Day Arrive Alive, Stay Alive®, Risk-Free Guarantee or an unprecedented 30-day guarantee for our Certified Captive Grown Corals! If you experience a loss within the guarantee timeframe of your purchase, please submit a claim via our Aquatic Life Guarantee Claim Form. 7-Day Guarantee*Fish, Plants, Corals, and Invertebrates 30-Day GuaranteeLiveAquaria® Certified Captive Grown Corals Live Arrival Guarantee**Expert Only Aquatic Life  Please Note: Acclimation procedures must be followed for all new arrivals in order to be covered under our 7-Day “Arrive Alive, Stay Alive®” and 30-Day Guarantees. Please note that additional information may be requested, such as water tests, salinity tests, details about tank mates, and information about the filtration system to finalize the claim process. Claims cannot be processed if damage or death occurs to the aquatic life within the guarantee period due to predatory or aggressive behavior of tank mates. Claims will also not be processed if the aquatic life dies within the guarantee period due to jumping out of the tank. If you have concerns about your aquatic life shipment, please notify the Customer Service Team on the day of delivery via phone at 800-334-3699, Live Chat, or email at customerservice@liveaquaria.com. **Please note: If your aquatic life does not arrive alive upon delivery, please submit a claim within the same day of delivery to qualify for your Live Arrival Guarantee. *7-Day Guarantee does not include Expert Only aquatic life. Revised August 12, 2024 |
