Arrive Alive SigNature® Shipping | Stay Alive Acclimation Tips | Risk-Free Guarantee Our Promise: "When you order live fish or any product from LiveAquaria.com, every purchase is a partnership, and our guarantee is our promise. That's why we've made our Arrive Alive, Stay Alive® Guarantee 100% risk-free. Because we believe that a partnership built on mutual faith and trust will always be stronger than one built on terms & conditions." Your Guarantees: If your fish, coral, plant, or invertebrate doesn't arrive alive and stay alive for 14 days, we'll credit your account or refund your money. Every Drs. Foster & Smith Certified Captive Grown Coral comes with a certificate of authenticity and an extended 30-Day Guarantee! Your Customer Service: Phone: 1-800-334-3699 7:30 a.m. - 10:00 p.m. CST Daily Fax: 1-715-361-9432 Email: CustomerService@LiveAquaria.com or Online Email Form Mail: P.O. Box 100 Rhinelander WI 54501