Shipping Information
Please view our Day-By-Day Delivery Chart for Aquatic Life here.
FREE* Standard Shipping on Qualifying Orders!
| Aquatic-life only orders $229+ | Supplies only orders $49+ |
Aquatic Life Shipping Rate Information
| Service Level | Shipping Rate | |
| UPS Next Day Air | Under $229: $29.99 | $229+: FREE! |
| UPS Ground (up to 5 Days) | Under $49: $12.98 | $49+: $6.99 |
| Optional 2 Day Air | Under $49: $25.98 | $49+: $19.99 |
| Optional Overnight | Under $49: $35.98 | $49+: $29.99 |
| FedEx Priority Overnight | Flat $29.99 (any quantity, Mon-Thu shipping only) | |
| Overnight | Flat $24.99 | |
| Saturday Delivery *Where available |
+$15 added to appropriate Next Day rate | |
*FREE SHIPPING Details Qualifying orders ship free utilizing the shipping method standard to its specific shipping category. Order totals for aquatic life and aquatic supplies are processed separately to qualify for Free Shipping ($229 & up, and $49 & up respectively). Exclusions apply.
Please Note:
- Aquatic Life and Live Food orders are shipped using our SigNature® Shipping System and include a single $9.99 Box Fee applied once to your order total. Box Fee is non-refundable.
- All aquatic life and aquarium supply orders for Alaska require an additional $40.00 surcharge.
- Items requiring freight shipping will incur a $150 charge.
- Frozen Food orders are processed separately from other aquatic supplies due to their special handling needs. Shipping charges will still be added to any other items ordered where applicable. The $29.99 shipping and handling for Frozen Foods is a flat rate for as many frozen food items as you need. Frozen Food orders are packed with dry ice to keep the contents frozen. Avoid contact with skin. Be sure to handle dry ice with gloves to avoid injury. We cannot ship Frozen Food orders to Alaska.
- Frozen Food orders are shipped Monday through Thursday. Rates are for the 48 connecting states only. Orders placed after 12:00 pm CST are shipped next business day.
- Live plant (freshwater aquarium and pond plants) and live food orders are processed separately from other aquatic life orders due to their special handling needs. Shipping charges will still be added to any other items ordered where applicable.
Additional Shipping Information for Aquatic Life
To ensure you receive the healthiest species available and to reduce the travel stress on your aquatic life, your order will be shipped direct to your door using our SigNature® Shipping System.
The day your order ships, you will receive an e-mail containing your item numbers and tracking number so you can make arrangements to sign for your order upon scheduled arrival.
A link to our online Step-by-Step Acclimation & Planting Guides is also included in your order shipment confirmation e-mail. Be sure to read our Step-by-Step Acclimation & Planting Guides in preparation for your new arrivals. Acclimation procedures must be followed for all new arrivals in order to be covered under our Live Arrival, 7-Day "Arrive Alive, Stay Alive®", and 30-Day Guarantees.