Arrive Alive, Stay Alive®, Risk-Free Guarantees

LiveAquaria offers you the best shopping experience possible for quality aquarium supplies AND the finest selection of freshwater and marine fish, corals, live rock and sand, invertebrates and live plants. . . all at great prices! Our team takes extraordinary measures to ensure your order receives the best possible care until it arrives safely to your home.

Aquatic Life Guarantees

When you order live fish or any aquatic life from LiveAquaria, your purchase is backed by our Live Arrival Guarantee, 7-Day Arrive Alive, Stay Alive®, Risk-Free Guarantee or an unprecedented 30-day guarantee for our Certified Captive Grown Corals! If you experience a loss within the guarantee timeframe of your purchase, please submit a claim via our Aquatic Life Guarantee Claim Form. Click here to see our full Returns Policy.

  • Live Arrival Guarantee
    • Expert Only Aquatic Life and Live Foods
    • Claim Form to report loss must be submitted within the same day of delivery
  • 7-Day Guarantee
    • Fish, Plants, Corals, and Invertebrates
    • Claim Form to report loss must be submitted within the 7-day guarantee
  • 30-Day Guarantee
    • Live Aquaria® Certified Captive Grown Corals
    • Claim Form to report loss must be submitted within the 30-day guarantee

Please Note: Acclimation procedures must be followed for all new arrivals in order to be covered under our 7-Day “Arrive Alive, Stay Alive®” and 30-Day Guarantees. Additional information may be requested, such as water tests, salinity tests, details about tank mates, and information about the filtration system to finalize the claim process. Claims cannot be processed if damage or death occurs to the aquatic life within the guarantee period due to predatory or aggressive behavior of tank mates. Claims will also not be processed if the aquatic life dies within the guarantee period due to jumping out of the tank.

If you have concerns about your aquatic life shipment, please notify the Customer Service Team on the day of delivery via phone at 800-334-3699, Live Chat, or email at customerservice@liveaquaria.com.