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Frequently Asked Questions Regarding LiveAquaria.com

Frequently Asked Questions Regarding LiveAquaria.com Frequently Asked Questions Regarding LiveAquaria.com

Frequently Asked Questions Regarding LiveAquaria.com Can I add to my order after I have already finalized it?
Once you click the Finalize Order button, you will be authorizing Drs. Foster and Smith to charge your credit card or other payment type. You will be unable to make further changes to your order. We apologize for any inconvenience.
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Frequently Asked Questions Regarding LiveAquaria.com When is a specific fish coming in?
The availability of species is affected by many factors. If a species you are interested in is currently unavailable, sign up for an In-Stock Alert. You will then be notified by email when the species is available for you. You can also sign up for the Diver's Den email alert to see what WYSIWYG animals are added.
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Frequently Asked Questions Regarding LiveAquaria.com How can I tell if something will come from Wisconsin or another facility?
For your convenience, each product page includes artwork (located above the order grid) that indicates shipping origin of the product.
  • Fish, Corals, Invertebrates, Algae & Prebuilt Reef Cleaner Packages-Ships from California
  • Diver's Den/Coral Farm-Ships from Wisconsin
  • Build Your Own Reef Cleaner Packages/Caribbean Prebuilt Reef Cleaner Packages-Ships from Florida
  • Live Rock & Live Sand Orders-Ships from California
  • Freshwater & Pond Plants-Ships from Illinois
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Frequently Asked Questions Regarding LiveAquaria.com Why did I get 2 different shipping charges when I ordered something from the Diver's Den and another fish from LiveAquaria.com?
Shipping policies and rates are separate between Diver's Den/Coral Farm orders and Fish/Corals/Inverts/Algae/Saltwater Plants/Prebuilt Reef Cleaner Package orders .This is due to the difference in shipping origin. Orders for Fish, Corals, Invertebrates, Algae & Prebuilt Reef Cleaner Packages ship from California and Diver's Den/Coral Farm orders ship from Wisconsin.
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Frequently Asked Questions Regarding LiveAquaria.com Can I order Diver's Den items and pick them up at the retail store?
Yes. Please place your Diver's Den order and proceed with the normal checkout process. Be sure to include a brief note indicating "Delivery Pickup Request at Retail Store." If placing your order by phone, please inform your customer service representative.
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Frequently Asked Questions Regarding LiveAquaria.com Can I get a picture of my Diver's Den order?
Diver's Den's items are truly one-of-a-kind. All images are unique and once the specimen is sold, the image is removed from the site. Before checkout, please save images of purchased items for personal reference. Otherwise please contact us to request an image of your purchased Diver's Den item.
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Frequently Asked Questions Regarding LiveAquaria.com What specific gravity do you keep your livestock?
The California facility maintains a specific gravity of 1.018- 1.020 for fish and 1.023 - 1.025 for corals and inverts at a water temperature of 76 degrees Fahrenheit. At our Aquaculture Coral & Aquatic Life Facility, the Coral System maintains a specific gravity of 1.025 at a water temperature of 76-78 degrees Fahrenheit. The Fish System maintains a specific gravity of 1.025 at a temperature of 76-78 degrees Fahrenheit.
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Frequently Asked Questions Regarding LiveAquaria.com What do you feed your fish at the Rhinelander, WI, Aquaculture Coral & Aquatic Life Facility?
To ensure optimum health, we offer our fish a varied diet consisting of quality live, frozen, dry or fresh foods. For a detailed list, please refer to our Liveaquaria.com Diver's Den Fish Food Chart for convenient reference.
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Frequently Asked Questions Regarding LiveAquaria.com Why do you offer both harvested and captive-bred varieties of marine fish such as Clownfish and Banggai Cardinals?
LiveAquaria.com is committed to supporting aquacultured, maricultured and captive-bred aquatic life whenever possible. We strive to strike a balance between supporting these growing industries AND supporting sustainably harvested marine animals. LiveAquaria.com takes a multi-faceted approach in addressing responsible aquarium ownership and conservation. Learn more about Doctors Foster and Smith and LiveAquaria.com's commitment to conservation and green practices.
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Frequently Asked Questions Regarding LiveAquaria.com What sort of quarantine procedures are in place at the Rhinelander, WI Aquaculture Coral & Aquatic Life Facility for the Diver's Den fish?
All fish at our Aquaculture Coral and Aquatic Life Facility are quarantined and acclimated to captive conditions under strict protocols. Please refer to LiveAquaria.com Diver's Den Quarantine Procedure for Fish for a detailed look at our extensive quarantine procedures.
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Frequently Asked Questions Regarding LiveAquaria.com What sort of quarantine procedures are in place at the Rhinelander, WI Aquaculture Coral & Aquatic Life Facility for the Diver's Den corals?
All the corals offered in our Diver's Den section of LiveAquaria.com receives the highest level of professional care and undergoes our extensive quarantine procedure. Sensitive species including delicate anemones require specific attention. Please refer to LiveAquaria.com Diver's Den Quarantine Procedures for Anemones for in-depth information.
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Frequently Asked Questions Regarding LiveAquaria.com What sort of quarantine procedures are in place at your other facilities?
We have selected an importer that has strict protocols for acclimation, holding, and husbandry. UV sterilizers are used in order to help eliminate free-floating bacteria and parasites. In addition, industrial grade protein skimmers that utilize ozone maintain the best possible water conditions. If our experts detect any issue with a fish's health, the fish is quarantined and treated in a separate room away from the main systems. A careful medication regimen is incorporated to treat the specific infections that affect different species.

Fish that are held and shipped from the California aquatic center are held for varying lengths of time depending on their origin, flight transit time, the species of fish (some take longer to adjust than others), their behavior, and finally their appearance. Fish that show any sign of damage or disease are transferred from acclimation into a dedicated treatment system so that antibiotics can be administered to combat their specific ailment. Once the fish are healed they are then transferred back onto the holding facility. All fish are offered for sale when they are eating properly and exhibiting normal behavior.


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Frequently Asked Questions Regarding LiveAquaria.com Since LiveAquaria.com does such a great job quarantining, why should I quarantine my new arrivals?
Quarantining is a vital practice that should be employed by all aquarists. Similar to insurance, quarantining offers peace of mind and a means to prevent and treat illnesses without compromising the main aquarium system. Please refer to Quarantine Tanks: Manage Fish & Coral Health for more on this fundamental, aquarium-husbandry practice.
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Frequently Asked Questions Regarding LiveAquaria.com How do you determine if heat packs or ice packs are needed?
Each morning before any orders are packed, a designated person evaluates extended weather conditions for the day, night, and the following day of each state. After reevaluated by a second person, the weather information is then sent to our shipping facilities. Based on the specific weather information, packages will include ice packs, heat packs, or nothing.
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Frequently Asked Questions Regarding LiveAquaria.com Why sign up for Diver's Den email alert?
The Diver's Den email alert is a real-time notification service. Since "What-You-See-Is-What-You-Get" Diver's Den aquatic life rarely stays in stock long, the best way to get a head start is to subscribe to the Diver's Den email alert service. When we post new items to the Diver's Den each day, we'll send you an alert so you can be first in line. Sign up today to be the first to know when we update the WYSIWYG Diver's Den!
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Frequently Asked Questions Regarding LiveAquaria.com I have a gift certificate, can I use it on Doctors Foster and Smith (hard goods) and LiveAquaria.com (aquatic life)?
Yes. Both our Gift Certificate and online e-Gift Certificate can be redeemed on any of our websites. LiveAquaria.com Gift Certificates make the perfect gift for aquarium owners!
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Frequently Asked Questions Regarding LiveAquaria.com The live rock I received does not look as colorful as the picture, why?
As its name suggests, live rock is "alive" with a countless variety of organisms ranging from microscopic plants, invertebrates and coralline algae. During transport some of these organisms are damaged. Proper curing and providing ideal growing conditions allow these organisms to recover and repopulate live rock. Established live rock develops bright-colored coralline algae as well as many beneficial life forms. Please refer to Live Rock: Cultivate Beauty & Biological Diversity to learn more.
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